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Scheduling and Routing Organizations with one or two field service professionals have simple requirements for scheduling and routing. Since the complexity of the process is low, in most cases it is done manually, or by a dispatcher. However, companies with large numbers of field force professionals, or that take a large number of field service calls require optimization applications that continually monitor, schedule and select the appropriate routes for field forces. The Metrix 4e Advanced Scheduling & Routing module, powered by PointServe, utilizes information contained in the Metrix eProductService system, and uses an economic model to determine the optimal usage of resources based on your established best practices. The system is completely automated, and continually updates and optimizes based on all incoming service requests, either through the internet or through your contact center. |
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