Metrix Library

Product Datasheets

All the information you need on Metrix's service management solution and modules.

Case Studies

Mission-Critical Field Service: Motorola Canada Case Study
In order to support a new contract, Motorola Canada needed a fully loaded field service automation solution, and they needed it fast. To meet their needs, they chose Metrix OnDemand, Metrix’s SaaS solution, for its combination of superior functionality and configurability

Don't Tolerate Field Service Inefficiencies: Makino Milling Machine Case Study
As the company expanded, their old service management application couldn’t grow with them, causing scheduling bottlenecks and a lot of duplication of entry – costing Makino approximately $250,000 a year. Makino implemented service management software to help streamline their processes.

Polishing the System: Cubic Transportation Systems Case Study
Oyster, the integrated ticketing system run by the Transport of London, facilitates over 7.6 million journeys per day. Central to the success of Oyster is the upkeep of its infrastructure, handled by Cubic Transportation Systems. Learn how Cubic standardized the repair process, increased visibility for all parties, and was able to increase the number of contracts without increasing headcount, directly impacting the bottom line.

White Papers

Mobility in Today’s Service Organization
Expert mobile field service is about empowering the mobile worker to perform at the highest level without being hindered by needless paperwork and travel. Firms that are successful at this have saved over $500,000 in service costs and enjoy and 81% first-time fix rate. Download this report to learn how they achieved those results.

State of Service Management: Forecast for 2010
In this report, Aberdeen reveals new patterns and trends, and identifies the management strategies, best practices and solution technologies used by best-in-class companies to attain the highest performance level in customer satisfaction, customer retention, annual service profit margin, and annual change in workforce productivity.

Field Service Scheduling and Routing: A Guide to Service Delivery Excellence
This benchmark report states that companies who have streamlined their scheduling are getting the benefit of a 17% increase in technician productivity and an 86% rate in meeting promised response times. Download this report to learn the key strategies for getting the most out of your field workforce, and the steps these companies took to achieve an average ROI of over $500,000.

Foraging the Warranty Chain
Despite progress made against key warranty chain improvement initiatives, companies still wrestle with post-sale customer satisfaction issues and escalating warranty costs. Download this report to learn how companies have reduced warranty costs by 13%.

Driving Service Revenue
This benchmark report by the Aberdeen Group states that for Best-in-class companies, 28% of overall corporate revenue comes from the service operations. In addition, in the past two years, these firms have experienced a 92% rate of SLA compliance and a 76% increase in customer retention. Learn the processes, knowledge and technology that enable these companies to deliver superior service.

Making Money via Mobile Field Services
Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. Learn how Best-in-class organizations are leveraging automation and mobile solutions to improve workforce productivity.

Industry Best Practices in Reverse Logistics: Benchmarking the Success Strategies of Top Industry Performers
With reverse logistics accounting for nearly 1% of the total U.S. gross domestic product, it is not surprising that this process is quickly emerging as an integral component in leading service organizations’ competitive positions. This study examines the specific challenges each industry faces and the best-in-class strategies they are prioritizing for success.

Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
Warranty management is often typified by a fragmented “chain” of events. Recognizing the untapped opportunities for efficiency gains, revenue recapture, and improved customer satisfaction within the warranty chain, learn what steps best-in-class companies and their service network partners are taking to gain greater visibility into and control of their warranty chain processes and performance.