Metrix Library

Case Studies

Don't Tolerate Field Service Inefficiencies: Makino Milling Machine Case Study
As the company expanded, their old service management application couldn’t grow with them, causing scheduling bottlenecks and a lot of duplication of entry – costing Makino approximately $250,000 a year. Makino implemented service management software to help streamline their processes.

White Papers

Driving Service Revenue
This benchmark report by the Aberdeen Group states that for Best-in-class companies, 28% of overall corporate revenue comes from the service operations. In addition, in the past two years, these firms have experienced a 92% rate of SLA compliance and a 76% increase in customer retention. Learn the processes, knowledge and technology that enable these companies to deliver superior service.

Making Money via Mobile Field Services
Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. Learn how Best-in-class organizations are leveraging automation and mobile solutions to improve workforce productivity.

Industry Best Practices in Reverse Logistics: Benchmarking the Success Strategies of Top Industry Performers
With reverse logistics accounting for nearly 1% of the total U.S. gross domestic product, it is not surprising that this process is quickly emerging as an integral component in leading service organizations’ competitive positions. This study examines the specific challenges each industry faces and the best-in-class strategies they are prioritizing for success.

Winning with Integrated Warranty Management: Managing the Pulse of Product Quality and Performance
Warranty management is often typified by a fragmented “chain” of events. Recognizing the untapped opportunities for efficiency gains, revenue recapture, and improved customer satisfaction within the warranty chain, learn what steps best-in-class companies and their service network partners are taking to gain greater visibility into and control of their warranty chain processes and performance.

Product Information/Datasheets

Metrix Field Service Software
Metrix Mobile Field Service Software
Advanced Scheduling
Contract Lifecycle
Contact Center
Return Service
Service Parts & Logistics
Field Service Automation