Advanced Scheduling
Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost. Metrix helps you accomplish this with our Advanced Scheduling solution, powered by 360 Technologies.
Metrix Advanced Scheduling uses highly specialized mathematical algorithms to schedule based on technician skills, service level agreements (SLAs), travel times, traffic delays, shift patterns and more. Whenever one of these parameters changes, Metrix Advanced Scheduling immediately recalculates and updates the schedule in real-time, providing you with the most efficient and cost effective schedule.
Advanced Scheduling Features and Benefits:
- Substantially reduce your service delivery costs by 20% or more.
- Increase maximum calls per day by 25% or more.
- Provide immediate response to any schedule request or change of event.
- Meet your SLAs and avoid penalties, resulting in improved customer satisfaction and reduced costs.
- Increase your workforce productivity.
- Scales linearly across multiple servers to deliver true real-time scheduling for 50 to 10,000+ users.
- Designed for same-day optimization and performance-based SLAs of 4, 2 or 1 hour response times.
- Allows for manual override of any decision or constraint within the system.
- Predictive deployment uses historical data to deploy technicians to areas where calls will happen, increasing response times and customer satisfaction.