Field Service Automation
Field service is a vital component for product-oriented organizations. In today’s demanding service environment, closed-loop service delivery from service request triage to dispatch, debrief and invoice is essential for managing customer satisfaction and profitability. Metrix’s dispatch and scheduling solutions automate and optimize break-fix, T&M, repair, installation, PM and other field activities by assigning the right person at the right time and place with the right parts, tools and skills.
Field service professionals armed with Metrix mobile applications have immediate access to customer history, product data, orders, service inventory and parts availability. World-class service organizations tightly connected to their field service resources have higher first time fix rates, calls/day per tech, service productivity, and percent on-time performance. Metrix Field Service software gives customers the best combination of price and value to maximize service revenue and margin in a highly competitive marketplace.
Features and Benefits:
- Real-time dispatch, job closeout, and reporting.
- Rules-based route optimization for minimal drive time and cost.
- Drag and drop, color-coded, graphical, easy-to-use Schedule Board.
- Quickly adjust technician scheduling, escalate priority and enter orders.
- Execute preventive maintenance plans and contract-based commitments.
- Assign service based on skill, availability, proximity, team and department.
- Manage field inventory including parts, tools, equipment and trunk/office/customer stock.
- Powerful reports to monitor profitability, product defects, resource utilization and workload.
- Automate generation of customer invoices and monitor billing.
- Enforce tracking of parts and labor usage, expenses incurred, meter readings, travel, fees, charges, and concessions.
- Analyze activity-based costs by customer, contract, SLA and warranty.
- Enable web-based customers to log service requests, check repair status, and monitor returns.