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“Metrix's reverse logistics functionality enabled us to reduce inventory turns from 180 days to 26 days, and excess inventory from $1.1M to $487K.”
Linda Groves
Inventory Manager,
Motorola
Advance Your Service with Metrix
Metrix can help Advance Your Service with the best combination of domain expertise, product functionality and cost effectiveness available today. We are the most experienced, most successful company in the world when it comes to designing high-value service management software and getting customers up-and-running quickly at a reasonable price. Metrix solutions are used by many world-class service organizations to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.
Contact Center – Automates your customer service and support processes, from initial request and triage, to problem resolution and closure.
Field Service – Empowers your field service organization with closed-loop, real-time dispatch, debrief and billing capabilities.
Mobile Workforce – Allows seamless communication with mobile service resources through wireless Internet or store-and-forward technology.
Contract Lifecycle – Manage and administer contracts in a centralized repository and accurately price services based on negotiated terms and conditions.
Service Parts & Logistics – Improve visibility of spare parts inventory, automate service logistics and better manage high-value, dated, or excess stock in the field.
Return Service – Streamline your part return processes – RMA issue, receiving, inspection, routing, repair, teardown/refurb, shipping, billing and re-stocking.
Warranty & Assets – Increase claim recovery, warranty renewals, customer knowledge and installed base sales through intelligent warranty and asset management.